Documentation
Eftpos Terminal Guides
Move5000 Guides
Click below to download guides to help with your Move500 terminals
- Move5000 User Guide
- Move5000 Quick Reference Guide
Common issues for Move5000
Below are common issues you may have using the Move5000, please click below to see trouble shooting steps to help navigate the issues.
Pinpad Offline
- Press FUNC + CLEAR together for 2 seconds.
- Press and hold the green button for 2 seconds to refresh the terminal.
Seeing ‘R’ on the Terminal Screen
Method 1
- Press FUNC, [9], [9].
- Enter security code 787237.
- When prompted:
- Set Type: press [9]
- Set Func: press [6]
- After the pinpad attempts to complete the transaction, perform a Logon:
- Integrated: FUNC, [1], [1], [0]
- Standalone: FUNC, [1], [0], [2]
Method 2 (Integrated only)
- Disable Wi‑Fi (if applicable): Grey Menu Key → Terminal → Others → Settings → WIFI → Switch Off.
- Set the terminal to Standalone: FUNC, [2], [ENTER].
- Enter access code 0240, press [ENTER], then press [ENTER] at the TID prompt.
- Set:
- Interface type: None
- ETH Settings: Skip
- Reboot: press FUNC + [CLEAR] together.
- Run TMS & Logon, then press FUNC, [1], [0], [2], [ENTER] — this should clear the reversal.
- Re-enable Wi‑Fi (if applicable): Grey Menu Key → Terminal → Others → Settings → WIFI → Switch On.
- Set the terminal back to Integrated Mode:
- FUNC, [2], [ENTER]
- Enter access code 0240, press [ENTER], press [ENTER] at TID
- Interface type: PCEFTPOS
- ETH Settings: Skip
- Reboot again: press FUNC + [CLEAR] together.
Terminal offline: how to keep taking payments
If the terminal can’t transmit a transaction to the card issuer (for example, due to a communications issue or the issuer being unavailable), it may switch into electronic fallback (EFB) mode.
- EFB transactions require a signature.
- You may see response code “08 Approved with signature”.
Keep the terminal powered on (and keep mobile devices on charge), as offline transactions will be submitted automatically once the terminal is back online.
If you’re using a Move5000, you can also try forcing submission by selecting ADMIN → REPEATS on the terminal.
For more detail, please reference your terminal user manual.
Switch from Integrated to Standalone
- Press FUNC, then 2, then ENTER.
- Enter access code 0240, then press ENTER.
- Press ENTER again at the TID prompt.
- Highlight NONE (Standalone), then select Skip.
- Select Cancel
Re-pair from Standalone to Integrated
- Press FUNC, then 2, then ENTER.
- Enter access code 0240, then press ENTER.
- Press ENTER again at the TID prompt.
- Highlight PCEFTPOS (Integrated), then select Skip.
- Select Cancel.
(Call Technical Support if you need assistance re-pairing).
PAXA920 Guides
Click below to download guides to help with your Move500 terminals
Datamesh terminals
For more information and guides about Datamesh DX8000 and PAXA920 terminals.
DX8000 Guides
Click below to download guides to help with your DX8000 terminals
PAXA920 (Datamesh) Guides
Click below to download guides to help with your PAXA920 terminals