ArtsPay Guides
Guides and documentation to help you on your payments journey.
Merchant guides
Download the guides for all the information you need regarding your merchant account.
Payment Acceptance solutions are an essential part of your business. As your partner, we want to make accepting payments as simple as possible for you.
A Chargeback is a reversal of a credit card transaction and usually occurs when a customer raises a dispute with their financial institution
When the card is present at the point-of-sale (POS), take a good look to ensure that it is genuine. Ensure that you maintain possession of the card until the transaction has been completed.
ArtsPay uses touch-tone telephone and Interactive Voice Response (IVR) technology to streamline the card authorisation process for you.
Payment terminal guides
Learn more about the payment terminals and how to use them effectively with guides from our payment partner, Fiserv.
Accept credit, debit and charge card transactions electronically as a means of payment.
Quick Reference Guide for Ingenico Move 5000 EFTPOS Terminal
Quick Reference Guide for Android Smart Terminal
Terminal instructions and user guide for Datamesh PAXA920
Terminal instructions and user guide for Datamesh DX8000